Privacy Policy

Effective Date: November 2, 2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from smokeyandbros.com (the “Site”), or our affiliated Etsy shop, SmokeyandBrosAU.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, we collect data when you intentionally provide it to us, such as:

• Information from the "Contact Us" Form: Your name and email address.
• Transaction Information (via Etsy): When you purchase through our Etsy shop, we receive your name, shipping address, email address, and order details, which are necessary for fulfillment.

We use the information we collect to communicate with you and fulfill any orders placed through our shop. Specifically:

• Order Fulfillment: We use your name, shipping address, and order details to process your payment, arrange for shipping, and provide you with invoices or order confirmations.
• Customer Service: We use your contact information to respond to inquiries, questions, and custom order requests sent via the "Contact Us" form or Etsy messages.
• Marketing & Communication: With your permission (e.g., if you sign up for our newsletter), we may use your email address to send you information about new products, promotions, and our mission.

We share your Personal Information with third parties to help us fulfill your orders and operate our business effectively.

• Etsy: We share information within the Etsy platform as necessary to provide you with our services and comply with the Etsy Seller Policy and Terms of Use.
• Production Partners: We use a Print-on-Demand partner (e.g., Printify, Printful, etc.) to produce and ship your apparel. We share your name, shipping address, and chosen design details with them solely for the purpose of fulfilling your order.
• Analytics: We use Google Analytics and/or other analytics tools to help us understand how our customers use the Site.
• Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As an Australian-based business, we comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988. You have the right to request access to the personal information we hold about you and to ask that your personal information be corrected or deleted. If you would like to exercise this right, please contact us using the contact information below.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at smokeyandbros@gmail.com